FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

We have tried to answer some popular customer questions below, but if you would like to ask us anything else please get in touch via the live chat function or drop us an email: info@directglobaltradingboxes.co.uk

Which courier will my order come with?

Orders are dispatched through DPD or Evri on a fully tracked express service. Deliveries are made Monday – Saturday from 7am to 9pm (Residential deliveries on a Saturday only). Email or SMS notification will be sent confirming a tracking number and further delivery updates. Orders can be tracked on the following link. If you are out when a delivery is attempted two further delivery attempts will be made before the parcel will need to be collected from a local depot or pick up shop. 

How much does delivery cost?

Depending on the service selected, delivery will cost between £5.99 and £9.99.  For a full breakdown of our delivery services, please visit our Delivery and Returns page. 

Can orders be left in a safe place by the courier?

Orders can be left at a nominated safe place (neighbour, shed, porch, etc.). Please detail this in the ‘Add a note to your order’ section during the checkout process online. Although box orders are plastic wrapped we do advise that nominated places are protected from the elements to help avoid unwanted damage.

How is the order packaged?

Cardboard box orders come flat packed and are either boxed or wrapped in a durable plastic wrap to help avoid damage and protect against the elements. As above we can’t guarantee this makes packages 100% watertight so suggest any safe place requested for an order to be left is protected from the elements. Both the outer box and the plastic wrap is 100% recyclable! 

 

 

 

 

 

How can I place an order?

You can place an order on the website, via our online store. If you encounter any issues or wish to get in touch for any reason, our customer service team is more than happy to talk all things boxes via live chat or you can email us at info@directglobaltradingboxes.co.uk. 

I have an issue with my order, what do I do?

We are proud to offer a 100% satisfaction guarantee. If something isn’t right with your order please don’t hesitate to get in touch and will ensure the issue gets quickly resolved. For our full refund policy please visit our delivery and refunds page.

Are your boxes sustainable?

We believe in being proactive on environmental issues. Using close partnerships with suppliers, we're proud to offer cardboard products that are made just down the road from us, in Yorkshire, from 100% recycled materials. We also use couriers that are committed to reducing carbon omissions. Although once used all our boxes can be recycled we encourage our customers to store and reuse boxes as much as possible.

 

   

Can I buy boxes in bulk?

We are always eager to talk to individuals and businesses about bulk orders and will do our best to accommodate your request. For further information please contact our customer service team by live chatting us or via email at info@directglobaltradingboxes.co.uk