Delivery & Returns

Delivery

We keep delivery really simple.

 

2-4 Day Delivery £3.99 ~ no matter how many box packs you order

Next Day Delivery* £5.99 ~ no matter how many box packs you order

Saturday Delivery £12.99 ~ no matter how many box packs you order

*Next day delivery can be offered when an order is placed before 4pm.

At this moment in time we do not offer Sunday delivery but any orders placed and selecting Next day on a Saturday or Sunday should receive their order on Monday.

If you place an order on Friday and select Next Day it will be with you on Monday. For a delivery on a Saturday please select the Saturday Delivery option.

*Due to some locations delivery can take slightly longer. If you live in Northern Ireland, Isle of Man, Isle of Wight or the Scottish Highlands please allow an additional 24-48 hours for delivery. Additional costs may also be added at the checkout.

Once orders are dispatched you will receive an email or text notification which will also contain your tracking number. 

You can track a DHL order on the following link: Track an Order

You can track a DPD order on the following link: Track an Order

If you have any questions about delivery both prior to placing an order or after you've placed an order please contact our customer care team by calling 01226 388889 or emailing info@directglobaltrading.com.

Returns

We are passionate about all things cardboard and want you to be 100% happy with your purchase but if a refund is necessary we do have a simple returns procedure to follow:

Refunds:

If your item(s) has arrived and it’s not quite what you wanted you can of course look to send this back. You must contact our customer care team within 14 working days from delivery of your order to gain a RAN (Returns Authorisation Number) This is a 4 digit number which would need to be included on the outside of the box when sending your item(s) back. Please note we cannot accept any item back without an RAN. Refunds are processed within 14 working days from receipt of the return.

We will refund delivery cost, if any, of getting the goods to you in the first place, however the return postage will be at your cost.

Damaged Goods:

We take steps when dispatching cardboard box orders to minimise damage in transit but unfortunately accidents can happen! We are proud to offer a 100% satisfaction guarantee so if your order does arrive damaged please let our customer service team know within 7 days of receipt of the order. We can then take the necessary steps to replace the damaged goods.

You may contact our team by calling 01226 388 889 or emailing info@directglobaltrading.com (We aim to respond to all emails within 24 hours).

Our returns address is

RAN ________ (Please ensure the 4 digit RAN is clearly visible on the address label)

Direct Global Trading
Unit 9 Strafford industrial Park
Gilroyd Lane
Dodworth
Barnsley
S75 3EJ