DELIVERY & RETURNS
We like to keep things simple.
NEXT DAY DELIVERY IS NOW FREE ON ALL BOX ORDERS!*
*Next day delivery can be offered when an order is placed before 4pm.
At this moment in time we do not offer Sunday delivery.
Due to some locations delivery can take slightly longer. If you live in Northern Ireland, Isle of Man, Isle of Wight or the Scottish Highlands please allow an additional 24-48 hours for delivery.
Due to customs restrictions we cannot ship boxes to any of the Channel Islands.
If the order does not include boxes the delivery may take longer than 24 hours.
Once orders are dispatched you will receive an email or text notification which will also contain your tracking number.
You can track a DPD order on the following link: Track an Order
If you have any questions about delivery both prior to placing an order or after you've placed an order please contact our customer care team by calling 01226 388889 or emailing firstname.lastname@example.org.
We are passionate about all things cardboard and want you to be 100% happy with your purchase but if a refund is necessary we do have a simple returns procedure to follow:
If your item(s) has arrived and it’s not quite what you wanted you can of course look to send this back. You must contact our customer care team within 14 working days from delivery of your order to gain a RAN (Returns Authorisation Number) This is a 4 digit number which would need to be included on the outside of the box when sending your item(s) back. Please note we cannot accept any item back without an RAN. Refunds are processed within 14 working days from receipt of the return.
We will refund delivery cost, if any, of getting the goods to you in the first place, however the return postage will be at your cost.
We take steps when dispatching cardboard box orders to minimise damage in transit but unfortunately accidents can happen! We are proud to offer a 100% satisfaction guarantee so if your order does arrive damaged please let our customer service team know within 7 days of receipt of the order. We can then take the necessary steps to replace the damaged goods.
You may contact our team by calling 01226 388 889 or emailing email@example.com (We aim to respond to all emails within 24 hours).
Our returns address is
RAN ________ (Please ensure the 4 digit RAN is clearly visible on the address label)
Direct Global Trading
Unit 9 Strafford industrial Park